Payments & Safety

  • It is best to wash your poncho inside out at 30° C | Delicates cycle

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here .

  • Depending on your body size, our one-size option fits best between sizes 34-44 (XS-XXL).

  • For more insight, you may also want to read Shopify's Terms of Service here or Privacy Statement here .

  • This is beautiful, natural lavender that you can plant indoors or outdoors.

  • All information about the countries we ship to and the shipping methods we offer can be found in our Shipping and Returns policy.

Shipping&Delivery

  • Domestic shipping can take up to 5 business days.

    Foreign shipping could take up to 14 business days.

    Due to global supply chain challenges, shipping times could be longer than usual.

  • Shipping rates may vary depending on your region and are calculated at checkout.

    Here are the full details of our Shipping Policy .

  • Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

  • Tracked parcel: €16.99

  • A full list of all of our shipping areas can be found here .

    If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

  • You can track the status of your shipment by entering your tracking number with DHL. If you have not received a tracking number, please contact us at info@gokoho.de so we can assist you.

  • If your products are in their original packaging and all labels and protective seals/stickers are intact, you have the right to return them within 30 days of receipt. Please send an email to info@gokoho.de and we will send you a return label within 1-2 business days. You can find all further steps here (insert link to return instructions).

  • Should your product have a minor defect, please contact our customer service at info@gokoho.de within 24 hours. Please do not forget to send a picture of the item and the defect – this way we can resolve the issue as efficiently as possible.

  • We sincerely apologize if you have received a product that is not what you ordered. Please contact us at info@gokoho.de and we will make sure you receive the KOHO piece you ordered!

  • If your products are in their original packaging and all labels and protective seals/stickers are intact, you have the right to return them within 30 days of receipt. Please send an email to info@gokoho.de, and we will send you a return label within 1-2 business days. If you live outside Germany, we do not cover the shipping costs, and please note that we do not cover any potential customs duties. As we check each return individually, please allow 2-3 weeks for your refund.